York Laurent’s online 24/7 repair reporting system enables tenants to report any issues with their property, at any given time.
24/7 Online repair reporting system
Helping you to keep on top of your property, around the clock.
A guided process
Gathering the information needed to maximise first-time fixes, saving time and money.
40 languages available
Ensuring your communication doesn’t get lost in translation.
In-built advice
Supporting emergencies for lease holders and tenants to protect their property and development.
All maintenance issues are followed up by our trusted, outsourced, independent specialist contractors.
Maintenance contractors are not employed by YL. We are solely reliant on the contractors daily timescales and workloads for their estimated time of attendance.
YL acts only as the point of contact between you, the tenant, your landlord and the contractors.
YL addresses issues with a pre-agreed maintenance expenditure limit – this will have been approved by your landlord in advance, at the time of our appointment as the managing agent.
In cases where repair costs are higher than the agreed expenditure limit, YL must seek prior approval from the landlord before proceeding.
It is the Tenants sole responsibility to ensure any maintenance issues are reported online immediately throughout the term of the tenancy.
For non-emergency maintenance issues within your property (non-communal areas), please report through our online repair reporting system.
Non-emergencies issues include:
- Requests for meter readings
- Replacement fobs and keys
- General repairs to fixtures and fittings
- Replacement of white goods and electrical appliances
In cases where a contractor has been called out for non-emergency:
The tenant will be required to cover the full cost. This may include issues such as a tripped-out fuse box or the loss of keys.
Please note: the loss of front door keys and fobs, the replacement of batteries to fobs or the replacement of light bulbs or any other equipment, are not classed as emergencies and are all at the tenants’ own expense.
In instances where new locks have been installed and new keys have been issued, tenants will be requested to hand over a set to YL for management purposes.
Out of hours emergencies
For all emergencies which are outside business hours (Monday-Friday: 9.00am – 5.30pm and weekends) please call the relevant independent specialist contractor below:
CS Electrical Plumbing & Building Services Ltd
Issues such as: no hot water, leaks, no heating, changing of locks due to lost keys.
Tel: 07870 60728
Dalhouse Domestic Repairs
Issues such as: a broken fridge freezer or leaking appliances.
Tel: 0121 433 4822
Dial Group (Gas Services)
Issues such as: gas central heating.
Tel: 0800 310 1003
Using our wealth of knowledge and experience, YL can provide you with the best offer possible.
Request a free valuation with us.
YL
Your Birmingham-based Letting Agents.
Providing you with over 20 years’ of property management expertise.
LET'S TALK - Get In Touch With YL Today.
Head Office – Jewellery Quarter
Century Works
Unit 6
13 Frederick Street
Jewellery Quarter
Birmingham
B1 3HE
Phone: 0121 236 5757
